The web interface will tell you what each result matched on, placing the closest You are not charged for these additional searches or opening multiple We understand users like the comforting "No Hits" message but the system nowĪutomates these additional searches to ensure a thorough search.Įach time you search you are charged one credit ($1.00). Entering a full date of birth will narrow the search.Name match with a matching birth month & day.Last & First name without the middle name.Of some of the combinations that the system will try: System starts with a narrow search and expands to a wider search. The Criminal History search has been updated to produce more thorough results. Search history (what was searched for, but not what was returned) will continue to be available for 3-years from the date submitted. Users requiring documentation of searches performed and the hits returned, the Department recommends printing and/or saving of search responses. Searches submitted by batch are available from the Search History page for 7-days from the date searched and available for download from the message center for 30-days. Option 6 – Fingerprint Services Unit: For questions on the FACTĬlearinghouse and FBI Rap Back programs, or technical concerns for the FAST.Option 5 – ADB Support: For fingerprinting appointmentĪvailability, location status, issues or concerns regarding the FAST program.Option 4 – Billing Unit: For questions about invoices forĮstablished accounts or prepaid accounts.Option 3 – Audit and Training Unit: For questions about agencyĪudits, to schedule an audit training, questions about Security Awareness training,Īssistance with CJIS Audit or CJIS Online, or questions about audit forms.The status of Texas personal fingerprint results, open record request, legal nameĬhange, domestic or international adoptions, immigration, or how to obtain a Option 2 – Criminal History Inquiry Unit: For inquiries regarding.Option 1 – Criminal History Inquiry Unit: For Secure Site or FACTĬlearinghouse account inquiries and password resets.Identogo fingerprinting locations, please call Secure Site account information, billing questions, or information related to our The Access and Dissemination Bureau, for questions related to the DPS Secure website,įACT Clearinghouse, Civil FBI Rap Back, the Criminal Justice Rap Back Program of Texas, Beginning July 1st, 2021, our phone options will change.
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