Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.Įxchanges and refunds are accepted only if the exchange/refund request is made within 3 days from the date of receipt. size, color and quantity) prior to completing the order. Please make sure you have selected right options(e.g. They usually update it after delivery is complete or when the parcel is near your address. Please note that USPS),does not frequently update tracking information. Depending on the destination, the order may take 10 to 15 business days to be delivered. Tracking should be updating within a few business days. In case of USPS, If your tracking number entered shows that it is currently unavailable, do not be alarmed - Your order has been shipped out and is in transit to the local post office. Usually 1-2 days after placing an order, you will be notified of the tracking number by e-mail, or if you visit the site and log in and look at " Orders History", the tracking number will be displayed when the shipment has departed. *USPS (You can track the shipment after customs clearance in the United States)įirst of all, the tracking number is not available immediately after placing the order as it comes out only after the delivery has started. *USPS (delivery can be tracked from Incheon International Airport, Korea) If you put your tracking number on the following link, you can track your package. Please contact us if you have any problems. It may take 4~5 hours to be updated due to the international shipping. You'll get an email including a tracking number once your order has been shipped. Until the effects of the corona virus are over, LENSPOP will continue to offer discounts on shipping fee.ĭelivery Period *7~10 days (there may be delays depending on stock availability, holidays, weather, natural disasters, etc)įree delivery for orders for $110 or abov.ĭelivery Period *15~30 days (there may be delays depending on stock availability, holidays, weather, natural disasters, etc)įree delivery for orders for $70 or abov. LENSPOP is doing its best to ease the burden on your shipping costs. In other words, your product will be shipped via DHL at a $ 19 shipping cost. *Express Shipping(will be shipped by FEDEX or DHL)*ĭelivery Period *2~7 days (there may be delays depending on stock availability, holidays, weather, natural disasters, etc)Įxisting DHL shipping cost is $ 24, but LENSPOP will pay $ 5 for our customs. Please meet safer and faster service DHL from Lenspop. To avoid this problem, we have selected the express DHL service to each country. The standard shipping service might be delayed than usual. Shipping Cost : International Shipping Fee.
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